Brian Kneier has a background in the corporate world where he managed staffs of hundreds of people at a time. He brings to Paradise Ranch his great organizational skills, along with leadership qualities, and a very strong disposition towards customer satisfaction. When Brian started helping Kristyn run her business in 2008, he improved every aspect of the staff, providing the leadership to ensure proper training, motivation, accountability, and teamwork. Since Paradise Ranch employs a staff of about 30 (the highest staff-to-dog ratio in the pet services industry), Brian’s experience in leading and managing large teams ensures that every Team Member has the training, knowledge, and supervision to care for each client’s pet in the safest way possible.

Brian knows that Customer Satisfaction is best achieved when you exceed your customer’s expectations, and his personal motto is “The secret to success is doing what you have to do better than you have to do it”. His disposition toward customer satisfaction can be felt by every client that visits Paradise Ranch Pet Resort, but he insists that it has to be felt by the pets that board there also. Dogs prefer being in a pack environment, and they like exploring new areas, and they do not want to be locked up or left alone at any time, day or night. Other facilities that claim to be cage-free only allow limited play time and then lock dogs into private rooms alone. Dogs feel stress in any kind of solitary confinement (even in a fancy suite) and don’t find this kind of boarding nearly as enriching, and that’s why Paradise Ranch doesn’t do it, although it would be easier, less costly, and more profitable.